Dealer Victory: Rocky Mountain Equipment
How Rocky Mountain Equipment Used Brilliant Harvest to Speed Up Diagnostics, Leverage Historical Knowledge, and Improve Technician Problem-Solving
One of Canada’s largest equipment dealer groups, Rocky Mountain Equipment, is using Brilliant Harvest's dealer-branded AI assistant to turn decades of service history into instant answers and thousands of service manuals into accessible troubleshooting solutions.
The Challenge Facing RME’s Service Teams
Like many large equipment dealerships, RME faced growing pressure in their service departments:
- Critical repair knowledge buried in years of old work orders
- Slow, manual searches through complex manuals
- Repeated issues without visibility into past fixes
- Guesswork that led to unnecessary testing and downtime
- New technicians needing faster onboarding and clearer guidance
The Solution: RME Assistant, Powered by Brilliant Harvest
RME implemented a dealer-branded AI assistant that consolidates:
- OEM manuals
- Historical work orders
- Proven repair paths
- Parts and diagnostic notes
- Dealership-wide knowledge
Instead of starting from scratch, technicians and service managers now start with what’s already worked.
The Impact: Faster Answers, Stronger Technicians, Less Downtime
With the RME Assistant in place, Rocky Mountain Equipment’s service teams now spend less time searching and more time solving. Technicians can quickly see how similar issues were diagnosed and repaired in the past, reducing trial-and-error and shortening repair cycles. Service managers gain visibility into patterns across locations, helping standardize best practices while preserving the hard-won knowledge of their most experienced technicians. For new hires, the assistant acts as an always-on mentor—accelerating onboarding and boosting confidence on the shop floor.
By turning institutional knowledge into a shared, searchable resource, Rocky Mountain Equipment is future-proofing its service operation against staffing challenges, retirements, and growing equipment complexity. Powered by Brilliant Harvest, the RME Assistant ensures that critical expertise isn’t locked in filing cabinets or individual memories—but available to every technician, at the moment they need it most.
