Make Your Equipment Experience Brilliant.
Brilliant Harvest is an AI-powered Helpdesk made to empower equipment dealer teams across the entire customer experience (CX), from purchase to repair.
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Rooted in Agriculture, Grown with Innovation.
We’re farmers first and innovators second. That’s why Brilliant isn’t just another AI app. It’s a customer experience game-changer. Made by those who truly understand the field, it's designed to strengthen the dealer-customer relationship.
Streamline communication and collaboration.
Brilliant works alongside you to provide a seamless customer experience that will delight customers. It streamlines communication so that you can intercept when a human touch is needed.
- Instant chat answers in-app from team and AI assistant
- Search OEM-approved equipment manuals for solutions
- Seamless communication across departments
- Leverage past work orders to aid in troubleshooting
- Control what knowledge your customer sees
- And, much more.
How It Works
What’s smart about Brilliant is that we seamlessly integrate with your dealership, facilitating the digitalization of your customer experience (CX) to ensure it fits your business’s unique workflow.
Capture
Rather than scrolling through manuals and product specs, store your data in your own app for ease of access.
Use It
The in-app chat, with AI assistance will quickly prescribe technical solutions and share product knowledge.
Collaborate
Seamlessly share internal work order and chat history knowledge across departments and locations.
Inform
Keep your customers engaged 24/7 with real-time information and solutions, in-app or in-person.
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Brilliant Benefits
Access product knowledge, on demand.
AI does all of the grunt work for you. During onboarding, we process and store your library of manuals and connect to your business system so that all you need to do is search when you have a question or inquiry. You’ll even have the ability to assign what information can be seen by your customers.
Simply upload authorized materials from any OEM to enjoy quick, direct access to key information for all of the brands that you sell and support.
Engage customers at every step, be there when it matters most.
Brilliant isn’t about replacing the human touch. It’s about empowering dealer teams by streamlining workflows to reduce the demand on people—especially during busy seasons. Let AI handle repeat questions and quick inquiries while allowing you to step in when human connection is called for.
Oversee customer interactions to determine prime opportunities for enhanced customer care or sale conversion.
Empower cross-functional teams with CX history.
They say that you can look to the past for the key to the future. With Brilliant Harvest, we’re adopting that theory by archiving in-app activity to inform future conversations. Assess chat history to see where a customer is at within the sales cycle. Or, leverage past troubleshooting to diagnose common problems.
Brilliant Harvest allows you to capture important customer details to inform decisions and drive sales.
Get your own custom branded mobile app.
Brilliant is tailored to your business in more ways than one. In addition to fitting seamlessly into workflows, the platform's user interface is custom branded to fit your brand’s look and feel. Customers will compliment you on your mobile app, without even realizing that you’re Brilliant Powered.
We will integrate your brand guidelines seamlessly into the app to make Brilliant a bespoke brand experience.
What People Are Saying
The Brilliant Harvest Team
From start-up to full-scale, Brilliant is a team of innovators that have been there and done that. Get to know the team leading the new evolution of Equipment Dealer CX.
Remi Schmaltz
CEO and Founder
Mike Santostefano
VP Product & Business Development
Marc Wachmann
VP Software Engineering
Micheal Lanham
Lead AI Developer
